Shipping Policy

Shipping policy:

 

Local delivery

Local delivery is available for orders over £50 within a 20 mile radius of our store. We do not offer local delivery for orders under £50. Local delivery adds an additional £20 cost onto your order.

We will contact you via email with the email address you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at 209/213 Linthorpe Road, Middlesbrough, TS1 4AG. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am to 5pm from Mondays to Saturdays. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

Return policy page

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at housamsltd@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at housamsltd@gmail.com